Frequently Asked Questions
General FAQs
Why should I choose Austin Bee Clean for my cleaning company:
We are a locally owned and operated company, serving Austin, TX and the surrounding areas, built on many years of experience and knowledge in household cleaning, real estate, and property management.
We Offer:
- professional quality cleaning of vacant and occupied residential dwellings; extensive cleaning lists;
- green materials and reusable supplies safe for humans, pets and the environment;
- punctuality, reliability, and attention to detail; reachable and responsive; quick turnaround.
- competitive pricing and multiple special offers.
Can I trust Austin Bee Clean's employees?
Yes. We carry out criminal background checks and carefully screen all of our employees. To insure that we clearly understand all your needs and to have the best communication possible, all of our employees speak and read English.
Is your business fully bonded and insured?
Absolutely! Our goal is to provide the highest level of worry-free service to each and every customer. We carry liability insurance to protect you against any accidental damage to your home or property. In the event that something is damaged or broken, we ask that you inform us immediately, so we can take care of the problem.
Do I have to have a contract?
No, contracts are not a requirement for any of our services. We are happy to earn your confidence each time we visit you.
Do you guarantee your services?
Yes, we guarantee 100% satisfaction! If you are not satisfied, just let us know. We will be back quickly to correct the problem.
How do you determine fees?
Our fees are based on our costs. We have no minimum charges. The cleaning estimates we provide are based on the square footage, number of bedrooms, bathrooms, number of occupants and pets for occupied homes, condition of the home, appliances, and blinds for vacant homes.
Our quality, guarantee and dedication remain the same whether you book us for a one-time or regular cleaning service, for an occupied or a vacant home.
Do you offer cleaning specials, discounts or coupons?
We offer multiple discounts for vacant and occupied homes. Click here to view our special offers.
What forms of payment do you accept?
- Payment is due at the time of service or upon invoice receipt, whichever is more convenient for you.
- We accept cash, checks, money orders, or cashiers check.
- Returned checks are subject to a $40.00 processing fee.
- Late fees accrue for unpaid balances.
Occupied Home FAQs
Why do you provide free in-home house cleaning consultation?
We offer free in-home consultations to ensure we understand your needs and expectations. Therefore, we customize every service to your requirements, needs and desires for housekeeping services.
I have never had maid service, how do I get started?
Email us at info@austinbeeclean.com for with a cleaning quote request or fill out the quote form so you have an idea of the pricing range and the estimated cleaning time for your home.
Then we schedule an appointment with you for a free consultation where we can discuss what is the best service for your needs.
You can elect an initial deep cleaning to start, then switch to regular cleaning service at a frequency that suits you or start directly with the regular cleaning service. In that case we clean the high traffic areas first, and as we continue to come and clean your home, the standard plus items be rotated in, and eventually we will have your entire home sparkling. (Usually within 2-3 cleanings).
For all our new customers, we offer a first cleaning discount of 10% off the base fee.
Do you require that the first time cleaning is a deep cleaning?
No, we don't require it unless you would like that. Many companies insist on deep cleaning, which is more expensive. We think that is not necessary, especially if your home has been cleaned regularly by you or another cleaning company.
If you decide not to get a deep cleaning as your first cleaning, we will deep clean your home in just a few visits, starting from the high traffic areas and rotating the standard plus items. See our cleaning lists for our standard and standard plus items.
Do I have to be at home?
That is completely up to you. Our goal is to meet your cleaning requirements in the most stress-free way possible. If you decide that you don't want to be at home, we will discuss arrangements for gaining entry to your home while you are away. Many clients prefer to give us a key, which we secure when not in use. Others put a key, in a safe place or a lockbox, for the housekeeping team to use.
Do you have a problem with pets?
We understand that pets are important members of your family. However, your pets may not be comfortable with our cleaning crew or the noise from our equipment. We will discuss what arrangements are best for you and your family, before we carry out a cleaning service.
Do you bring cleaning supplies and equipment?
Our teams of cleaning service professionals will arrive with all the supplies and equipment needed to clean your home sparkling clean and fresh.
Anything we can't help with?
Due to health concerns we do not clean out cat boxes. Blood, vomit, feces, and any bodily fluids (either of human or animal origin) needs to be cleaned though a bio-hazard cleaning service.
What time will you arrive?
We place reminder calls or send reminder emails the day before your scheduled house cleaning. We make a great effort to be punctual and reliable. We make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind. If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
Do I have to do anything before the housekeeper arrives?
In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items from the floor or the furniture. Clutter slows our staff down and prevents us from doing a thorough job.
What if my cleaning is scheduled on a holiday?
We will contact you to reschedule your appointment.
What if I need to cancel/reschedule an appointment?
Please call our office at least 48 hours in advance.
What if something was missed and I am unhappy with my cleaning?
Please call us within 24 hours if you are not satisfied, we will back quickly to correct the problem. If something small was missed that you would just like to bring to our attention, please do send us feedback, call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don't hear from you, we will assume everything is well.
We welcome and encourage all feedback that will help us improve our service to you.
What if something valuable was broken when your employees cleaned my home?
We treat your home with as much care as if is was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify us beforehand so we do not risk damaging them.
What if I forget the team is coming to clean my home or office?
We call all our clients the day before the scheduled cleaning to remind them of their cleaning appointment. If the team is dispatched, drives to your home, and we can't get in to clean, a $25.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation and employee wages as they travel to and from your home.
Please call us to cancel the cleaning prior to the scheduled day to avoid this charge.
Can I get a gift certificate?
Yes, we do provide gift certificates. House cleaning is a wonderful gift. We provide gift certificates for house, condo and apartment cleaning in any amount you desire. Just send us an e-mail and we will get it set up right away.
Vacant Home FAQs
What is your turnaround for vacant homes, make ready, move in/move out cleaning services?
In most cases, we can get to the property on the next day. Just give us your not-later-than date and we will make it work.
We understand that the property needs to be cleaned quickly in order to be prepared for the market or the next occupant. We have extended hours and work weekends to accommodate your needs.
Do you have any discounts for multiple properties?
Yes, we offer a 10% discount off the base fee of all properties over 10 in any given month.
Do you charge a trip fee or a service charge?
Normally, we do not. The only time a trip fee of $25 would be charged is if a team goes to the property and the electricity and/or the water are not on or any other circumstances prevent our staff from completing the cleaning.
If you are aware that the electricity or the water service will not be reconnected on time for the scheduled cleaning, please give us a call as soon as you can to avoid trip fees.
